Subject to these terms, Seymour Events Limited offers refunds on the purchase of goods but not on the provision of services. 

Our returns period lasts for 7 days before your event date begins.

After which no refund would be given and the item must be returned to our facilities.

To be eligible to return an item for a refund, it must be packed and in the same condition that you received it. 

It must also be in the original packaging. To complete your return, we require a receipt or proof of hire purchase.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.